Forest Manor Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Date of assessment 8 July to 16 July 2024. Forest Manor Care Home is a ‘care home’ providing personal care and support to people over 18, and support to people with mental health conditions, physical disabilities and people living with dementia. At the time of the assessment, the service was supporting 48 people with their personal care needs. Forest Manor Care Home was last rated Good (published 8 February 2022). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We undertook this assessment as we received concerns in relation to staffing and the quality of care being provided. We assessed a total of 34 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of concern and identified 3 breaches of regulation relating to people receiving safe treatment and care, person-centred care and governance of the service. The service was not meeting people’s needs and expectations safely. The care delivered was not person-centred and there were inadequate quality monitoring processes in place to identify the issues we found. We have taken enforcement action and asked the provider to make improvements in these areas. We have also asked the provider for an action plan in response to some of the concerns found during the assessment.

People's experience of this service

Not everyone living at Forest Manor Care Home was able to give us feedback, however we undertook observations and saw interactions between staff and people as part of the assessment. People spent large amounts of time unsupervised in communal areas. People wore stained and dirty clothing, and this was seen consistently throughout the day, meaning staff did not support them effectively. Where people were able to give us feedback, they told us, while staff were kind and friendly they did not always receive their care in a timely manner. People also told us there were limited activities offered which affected their wellbeing. Relatives we spoke with told us the home was responsive in updating them to health concerns and all relatives stated they were confident management would respond to any concerns they raised.