Archived: Skin Care Network (Barnet) Limited

Updated 12 November 2021

Skin Care Network (Barnet) Limited is the registered provider of services carried out at the Skin Care Network. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, surgical procedures and treatment of disease, and disorder or injury.

The clinic was opened in Barnet in 2006 and provides services specialising in skincare and the treatment of skin disorders for people of all ages. Services include the diagnosis and treatment of problems of the skin, hair, mouth and nails. Surgical procedures can be carried out on site under local anaesthetic. Medical and cosmetic treatments are also provided.

The clinic is open Monday to Thursday 8.00am – 8.00pm; Friday 8.00am – 4.00pm; and Saturdays 8.00am – 3.00pm. The clinic is closed Sundays and Bank Holidays.

Skin Care Network (Barnet) Limited

3 Church Passage

Wood Street

London

EN5 4QS

www.skincarenetwork.co.uk

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews by telephone
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider
• Reviewing patient records to identify issues and clarify actions taken by the provider
• Requesting evidence from the provider
• A short site visit

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 12 November 2021

This service is rated as Good overall. (Previous inspection January 2014. No rating given).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Skin Care Network (Barnet) Limited

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations of the Health and Social Care Act 2008.

During the previous inspection in January 2014 we found that the provider did not operate effective recruitment procedures to ensure that, before employing people for the purposes of carrying on the regulated activity, all appropriate information about them was in place and they were of good character. This was because there was insufficient recording to demonstrate that Disclosure and Barring Service (DBS) checks of individual staff had been acquired and that, where needed, staff were entitled to work in the UK. We checked these areas as part of this comprehensive inspection and found this had been resolved.

Skin Care Network (Barnet) Limited is a consultant led dermatology service. The clinical team is comprised of six consultant dermatologists (four male and two female), a clinic manager/head nurse, a lead paediatric nurse, one dermatology nurse, one health care assistant, and one psychologist for cancer services. The clinic is supported by two senior receptionists plus two other receptionists, a clinic assistant, an accountant and a housekeeper.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Skin Care Network (Barnet) Limited provides a range of non-surgical cosmetic interventions, for example Botox for Hyperhidrosis, which is not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The lead consultant is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• Care and treatment was delivered in line with current evidence based guidance.
• Clinical staff we spoke with demonstrated a strong understanding of informed consent.
• Patients were provided with high quality information about the treatment provided and to promote healthy lifestyles, including in-house leaflets and videos.
• The provider actively sought feedback from patients, which indicated high levels of patient satisfaction.
• The clinic is actively involved in quality improvement activity.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The premises were accessible for patients with mobility issues.
• Staff we spoke with gave positive feedback and told us they felt supported.
• There was a strong emphasis on continuous learning and development for staff.
• Lessons were learned and changes made as a result of incidents.
• There is oversight of nursing and non-clinical staff. There were processes in place that enabled the lead clinician to have some clinical oversight of all consultants work.
• The provider held practice privileges at other clinics, which could be used in the event of disruption to the premises.

We saw the following outstanding practice:

• The provider was involved in furthering the understanding and developing this area of medicine. The lead clinician attended national and international meetings to present and discuss developments and new techniques in the field of Dermatology. For example, they had carried out research into the use of Confocal microscopy (RCM) which enables non-invasive imaging of superficial layers of the skin to accurately diagnose Melanoma. They had made presentations to British Association of Dermatology (BAD) in March 2020 and at a conference in New York in May 2021 in relation to their findings.

There were areas where the provider could make improvements and should:

• Develop a process for clinical supervision for the consultants that work at the clinic.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care