Recovery House

Updated 1 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection that took place on 28 March 2018. The inspection was unannounced and was carried out by one Adult Social Care inspector.

Before this inspection we reviewed the information we held about the home, such as information we had received from the local authority and notifications we had received from the registered provider. Notifications are documents that the registered provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service. The registered provider was asked to submit a provider information return (PIR) before this inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was submitted within the required timescale.

During the inspection we spoke with two people who lived at the home, two members of staff, the deputy manager and the registered manager. We looked around communal areas of the home, including the kitchen and bathing / toilet facilities. We also spent time looking at records, which included the care records for two people who lived at the home, the recruitment and induction records for two members of staff and other records relating to the management of the home, such as quality assurance, staff training, health and safety and the management of medicines. We received feedback from five health or social care professionals.

Updated 1 June 2018

Recovery House is a transitional care setting based in the city of York that provides support and accommodation for up to five people with their mental health recovery. The premises are arranged over three floors, with bedrooms on each floor. All bedrooms are single, with a shared kitchen, bathroom facilities and toilets.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good in the key questions Safe, Effective and Well-led with an increase to a rating of outstanding in the key questions Caring and Responsive. There was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format in the key questions Safe, Effective and Well-led because our rating in those areas has not changed since our last inspection.

People told us staff were extremely kind and caring, and their privacy and dignity was upheld and promoted. We received consistently positive feedback which showed us that people felt highly valued and respected. The service was outstandingly responsive to people's individual needs and wishes. This included offering a range of recovery based group work and innovative ‘family work’ sessions, enabling people to achieve their potential.

There was a strong ethos of inclusivity that was promoted by staff. People who lived at the home had access to the same training and information documents as staff, and staff spoke about themselves during morning meetings alongside people who lived at the home. Independence was encouraged and supported with the aim of people moving on to supported living arrangements.

Staff had been recruited following safe policies and procedures, and there were sufficient numbers of staff employed to make sure people received the support they needed during the recovery process.

Staff received appropriate training and support that enhanced the knowledge they had already gained during their careers as health or social care professionals. This included training on how to protect people from the risk of harm and on the home’s recovery programme.

People were supported to have choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Recovery (care) plans described the person and the level of support they required to reach their individual goals. Plans were reviewed regularly to ensure they remained an accurate record of the person and their day to day needs.

People were supported to take part in a wide range of activities and education within the local community and links made by staff enabled people to explore new interests and gain confidence.

People told us they were aware of how to express concerns or make complaints and felt their comments would be listened to. People were given the opportunity to share their views about the service provided.

The feedback we received and our observations on the day of the inspection demonstrated that the home was well managed. The registered manager carried out audits to ensure people were receiving the care and support they required, and to ensure the safety of the premises.

Further information is in the detailed findings below.