Prince Regent House

Updated 24 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Prince Regent House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Prince Regent House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection the service did not have a registered manager in post. The current manager of the service was in the process of applying to become registered.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people and one relative to gain their feedback about the service. We also spoke with six staff, including the manager, deputy manager and a member of the provider’s senior management team.

We reviewed a range of records, including three people’s care plans and the recruitment records for four staff. We also reviewed a range of records relevant to the running of the service including staff training and supervision records, the provider’s policies and procedures, medicines administration records, meeting minutes, and checks and audits carried out by the management team.

Updated 24 September 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Prince Regent House is a residential care home providing personal care to seven people at the time of the inspection. The service can support up to ten people.

People’s experience of using this service and what we found

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to pursue their interests and develop their skills in line with their aspirations. Staff supported people to be involved in maintaining their own good health and wellbeing and to access specialist health and social care support when needed. People were supported by staff who knew them well and demonstrated a clear interest in their wellbeing.

Right Care:

Staff worked in ways which promoted equality and diversity. People received culturally appropriate support. Staff understood people’s communication needs and how to meaningfully engage with them. People were supported by caring and considerate staff. Their care plans reflected their needs and preferences and guided staff to support them to live fulfilled lives. Staff treated people with dignity and respected their privacy. People were supported to maintain the relationships which were important to them.

Right Culture:

People and their relatives, where appropriate, were involved in the planning of their care. Staff provided support which centred on meeting people’s preferences, needs and rights. The manager and staff worked openly with people and actively sought their views in order to help drive service improvements. The provider had quality assurance systems in place to help monitor the quality and safety of the service and to drive improvement where required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published on 8 June 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service service and to check if the service was applying the principles of 'Right support right care right culture.'

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.