Magdalen Park Care Home

Updated 12 February 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Magdalen Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and three relatives about their experience of the care provided. We spoke with ten members of staff including the provider, registered manager, unit manager, senior care workers, care workers and the chef.

We reviewed a range of records. This included four people's care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We looked at additional information sent to us by the provider which showed the outcomes people had achieved.

Updated 12 February 2021

About the service

Magdalen Park Care Home is a purpose-built residential care home, providing personal care to 56 adults at the time of the inspection. People, some of whom may be living with dementia, are supported across two units. The service can support up to 70 people.

People’s experience of using this service and what we found

We received overwhelmingly positive feedback about the leadership of service, which centred around the experience of people. The provider continued to promote a culture of truly exceptional person-centred care and enabled staff to support people to achieve outcomes that far exceeded expectations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was warm and welcoming and people were comfortable and at ease. The provider had maintained the home to a high-standard and continued to support people to be as independent as possible whilst living at the home. People had access to a variety of facilities including a café, shop, a licensed pub, cinema, rooftop garden and a bowling green.

Staff were extremely caring and thoughtful and respected people as individuals. People told us they truly felt at home and that staff extended the same kindness to their friends and families.

People told us they felt safe in the care of staff. They were protected from avoidable harm and received care and support tailored to meet their individual needs. People received their medicines on time and as prescribed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 1 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.