6 October 2014
During an inspection looking at part of the service
Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
Staff were given support and guidance to ensure that they cared for people safely. People were protected from the risk of abuse because staff had appropriate training and guidance that had been followed. Systems were in place for managers to monitor the quality of the service and make sure it was run safely.
Is the service effective?
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans contained assessments of people's care and support needs. These assessments described the steps staff should take to ensure each person's needs were met. Staff received appropriate support to meet the needs of people living at the home. Audits and reviews took place to ensure that care was delivered in a way that met people's needs.
Is the service caring?
People submitted questionnaires which were positive about their experience of receiving care at the home.
Is the service responsive?
Where people needed specific support or care, we saw recorded evidence that this was delivered in accordance with people's needs.
Is the service well-led?
There was a quality assurance system in place, where the registered manager carried out a quality monitoring programme. This was detailed, frequent and thorough. Issues identified through the audit system were addressed in a planned manner.