Archived: Walsingham Support - Supported Living and Community and Home Support Services

Updated 8 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Our inspection was completed by one inspector.

Service and service type:

This service is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The service provides support to people with learning and/or physical disabilities. There were 40 people using the service at the time of our inspection.

The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection, a manager was registered with us.

Notice of inspection:

We gave the service 2 days’ notice of the inspection site visits because some of the people using it could not consent to a home visit from an inspector, which meant that we had to arrange for a ‘best interests’ decision about this.

Inspection site visit activity started on 1 May 2019 and ended on 3 May 2019. We visited the office location on 1 and 3 May to see the manager and office staff; and to review care records and policies and procedures. We visited people at a day activity service and in their homes on 3 May 2019.

What we did:

Before our inspection we reviewed information we held about the service. This included notifications the provider is required by law to send us about events that happen within the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with seven people and one relative. We also spoke with three staff, the locality manager, the registered manager and the operational manager. We looked at seven people’s care records and six staff files. We reviewed quality assurance checks and records related to the management of the service.

After the inspection we contacted five health and social care professionals to obtain their views about the service.

Updated 8 June 2019

About the service:

Walsingham Support - Supported Living and Community and Home Support Services is a supported living service. It provides personal care to people living in their own homes and specialist housing. It provides this service to people with a learning disability and people with a physical disability. There were 40 people using the service at the time of this inspection.

People’s experience of using this service:

People felt safe using the service. Staff were trained to keep people safe from abuse and to reduce their risk of experiencing avoidable harm. The provider ensured there were enough suitable staff available to deliver care safely, and at all times. People received their medicines as prescribed.

People’s needs were assessed, and they were met by skilled and supervised staff. People were treated in line with the principles of the Mental Capacity Act 2005. Staff supported people to eat well and to access health services whenever they needed to.

People told us that staff were thoughtful, kind and caring. Staff supported people with their spiritual and cultural needs. People’s privacy was respected, and they were treated with dignity.

The service provided people with person centred care and people participated in the planning of their care. Staff supported people to engage in a wide range of activities. The provider responded appropriately to complaints.

The leadership of the service was being expanded at the time of our inspection to ensure continued good governance. Suggestions from people, their relatives and staff contributed to the direction the service took and they felt there was an open culture. The service worked in partnership with other agencies and continually checked the quality of care and support being delivered.

Rating at last inspection:

At the last inspection the service was rated good. The report of the inspection was published on 08 November 2016.

Why we inspected:

This was a planned inspection to check that this service remained ‘Good’

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned in line with our inspection schedule or in response to concerns.