Oaklands Care Home

Updated 31 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 19 March 2021 and was announced.

Updated 31 March 2021

Oaklands Care Home is situated in the Bessacarr district of Doncaster. It is registered to provide accommodation for older people who require personal care. It can accommodate up to 34 people. The service is near public transport and is in easy distance of the town centre and other amenities. At the time of our inspection 32 people were living at the home.

This comprehensive inspection was unannounced, which meant those associated with the home did not know we were coming. It took place on 11 December 2018.

At the last inspection in December 2016 the service was rated overall as good. You can read the report from our last inspections, by selecting the 'all reports' link for ‘Oaklands Care Home’ on our website at www.cqc.org.uk.

At this inspection we found the service had remained good.

The service had a registered manager, who had been registered with the Care Quality Commission since May 2018. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered provider continued to make sure people were protected from the risk of abuse. The registered manager kept the staffing levels under review and responded positively to changes, to ensure there were sufficient staff to meet people’s needs. Medicines were well managed and records showed people received their medicines as prescribed. Assessments identified risks to people and management plans were in place to reduce the risks. The home was undergoing extensive refurbishment and redecoration and good progress had been made with this. Despite the building work, the standards of cleanliness was good and disruption was kept to the minimum.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were aware of people’s nutritional needs and they supported people to have a healthy diet, with choices of a good variety of food and drink. People told us they enjoyed the meals. People’s physical health was monitored, so that appropriate referrals to health professionals could be made. Staff received training and support to ensure that they could fulfil their role. Staff we spoke with told us they felt supported by their managers.

There was a person centred and caring culture in the care team. (Person centred means that care is tailored to meet the needs and aspirations of each person, as an individual.) The service had a friendly atmosphere. Staff approached people in a kind and caring way and encouraged people to express how and when they needed support. The people we spoke with who used the service told us that they felt staff knew them well, and their likes and dislikes.

People told us there were activities and entertainment they could be involved in. We observed the activity co-ordinators undertaking group activities and one to one activities with people. People were supported in decisions regarding their end of life wishes. The complaints process was clear and people’s comments and complaints were taken seriously, investigated and responded to in a timely way.

Systems were in place which assessed and monitored the quality of the service, including obtaining feedback from people who used the service and these views were acted upon. The registered manager placed a lot of emphasis on listening to and involving people, those close to them, the staff and other professionals and on using opportunities for learning and improvement.

Further information is in the detailed findings of this report.