Archived: Redwell Hills Care Home

Updated 24 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on [date] and was announced/unannounced.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

This inspection took place on 3 November 2020 and was announced.

Updated 24 November 2020

About the service

Redwell Hills is a residential care home which provides older people with nursing and personal care. The home can accommodate up to 50 people. On the day of our inspection visit, 35 people were using the service.

People’s experience of using this service and what we found

People and their relatives told us the care was safe and they were happy at the service. Staff were recruited safely and there were enough staff to meet people’s needs. People were protected from abuse by staff who understood how to identify and report concerns. Risk assessments were in place to ensure staff knew how to keep people safe. Medicines were well managed and administered to people in a timely way.

Senior staff carried out detailed assessments of need to ensure the home could effectively support any new admissions. People were supported to have enough to eat and drink and staff were trained to support people who had different dietary needs. Staff told us they were well trained and they were well supported and supervised by the management team. The service worked well with community healthcare partners such as the district nursing service to ensure people received healthcare support where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Interactions between people and the staff team were positive and relatives also said they were made very welcome at the home. People were treated with kindness, dignity and respect.

People received personalised care that was responsive to their needs and preferences. People were supported to engage in activities to reduce their risk of social isolation. People were supported to express their spirituality, with whatever religion they chose to follow. People and their relatives knew how to make a complaint, and those people we spoke with said they had opportunity, through regular meetings, to raise any issues they had.

There was a clear management structure and staff were supported by the registered manager. People's feedback was sought regularly and acted upon. We received positive feedback about how the service was managed. Quality assurance systems were completed. Team meetings were held regularly to pass on key information and involve staff in the running of the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Redwell Hills on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.w