The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Melody Care

6 The Enterprise Centre, Coxbridge Business Park, Farnham, Surrey, GU10 5EH (01252) 220080

Provided and run by:
Vopa Consulting Ltd

All Inspections

9 September 2013

During a routine inspection

We spoke with eight people and their relatives about the service they received. They were very positive and commented 'They are very helpful and nice staff' and 'Very good.'

We found that there were processes in place to gain the consent of people or their representatives to the care provided.

People's needs had been assessed prior to them receiving a service. People had care plans and risk assessments in place that provided staff with clear guidance about people's needs. People felt involved in making decisions about their care.

There were processes in place to ensure that people's medicines were managed safely.

There were sufficient staff to provide the service. People and staff felt that there was continuity in the care staff provided.

We found that there were effective systems in place to monitor the quality of the service.

During a check to make sure that the improvements required had been made

As this was a desk top review we did not speak to people who use the service on this occasion.

We reviewed the documentary evidence that the provider produced in line with their action plan following the previous inspection. We found that the provider had taken steps to protect people's confidentiality by instructing carers that they were no longer to take care plans out of the office.

We also found that since the last inspection, the provider had taken several steps to ensure that they introduced systems to monitor the quality of the service that they provided.

16 July 2012

During a routine inspection

We spoke with people and their representatives on the telephone. People who could express a view told us they were very happy with the service provided. They said that the staff were "kind" and" helpful and "they support me very well" and "the support given is good."

Representatives told us that staff were very kind, polite and courteous, and treated their relatives with dignity and respect. They said that staff knew what they were doing and were well trained.

One representative told us their relative had six monthly reviews of their care. They also told us that senior staff from the office would drop in unannounced to check that staff were doing their job to a good standard.

People and their representatives told us they would feel able to raise any complaints with the owner and the manager. They told us they were confident that they would be responded to and dealt with in a timely manner.