20 June 2017
During a routine inspection
At our last inspection in May 2015 the service was rated as 'Good’. At this inspection we found the service remained rated as ‘Good’.
The service had a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People remained safe. Staff continued to protect people from abuse and managed identified risks . There were staff in sufficient numbers to keep people safe and they had been recruited by the provider using robust procedures to ensure they were appropriate to deliver care.
People continued to be supported by trained and supervised staff. People were treated in accordance with the Mental Capacity Act 2005. People were supported to eat healthily and to access the services of health and social care professionals whenever they needed to.
People told us the staff continued to be caring and treated them with respect. People were supported to maintain relationships and their independence. Staff respected people’s privacy and provided people with information about the service.
People continued to receive a service that was responsive to their assessed and changing needs. People were supported to remain active and to avoid social isolation. The provider gathered people’s views to improve the service and responded promptly and appropriately to people’s complaints.
The service continued to be well led. People and staff thought the registered manager was approachable and open. The service had robust quality assurance processes in place and the provider worked collaboratively with others to achieve positive outcomes for people.