Aqua Robson Care Thurrock

Aqua Robson Care Thurrock is a domiciliary care service providing personal care to adults and children who live in their own houses and flats. At the time of our inspection, 3 people were receiving personal care.

Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Staff understood how to raise concerns and knew what to do to safeguard people. Effective arrangements were in place to ensure recruitment checks on staff were safe. Minor improvements were required to staff recruitment files. We have made a recommendation about this.

We received positive feedback on the service. One person said, ‘‘The registered manager is very kind and considerate, and the staff always go above and beyond and treat [relative] like family".

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems in place to minimise the risk of infection. There were safe medicine procedures for staff to follow.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence.

People and their relatives were involved in the planning and review of their care. The registered manager had effective policies to respond to complaints and these were handled well.

The provider had monitoring systems in place to ensure they provided good care, and these were kept under regular review.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 31 August 2021 and this is the first inspection.

Why we inspected

This was a planned inspection because the service had not been inspected or rated.

Recommendations

We have made a recommendation in relation to staff recruitment records.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.