Archived: Manchester Shared Lives

We spoke with some of the providers who supported people using the service. One person said 'The support they [staff from the scheme] provide is really very good, they visit and do reviews regularly and you can always access advice from them very quickly.' Another person said 'I have every confidence in them. They are very helpful and responded very quickly whenever there have been any urgent issues that I needed help or advice with.'

Suitable action had been taken to support people using the service who were not always able to make their own decisions. The arrangements to provide personal care and support and keep people safe were found to be appropriate and effective. Staff were being properly supported and a system was in place to assess and monitor the quality and safety of the service provided.

'They (provider) are very nice and kind.'

'I have my own bedroom where I can go if I like to be on my own for a bit.'

'I like to go to the pictures and the park. I have been on holiday to Blackpool with (provider).'

We spoke with people who were providing support to the schemes customers. They told us that staff from the scheme made regular checks (including unannounced visits) to ensure customers were being supported safely and effectively.

We found that suitable arrangements had been made to ensure customer's health and welfare needs were appropriately met and keep them safe. The scheme provided suitably trained staff to support providers and customers. A suitable system to deal with complaints was being operated.