Updated 15 November 2019
We undertook a follow up focused inspection of Poynton House Dental Surgery on 16 September 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Poynton House Dental Surgery on 21 February 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulations 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Poynton House Dental Surgery on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area(s) where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 21 February 2019.
Background
Poynton House Dental Surgery is in Market Drayton and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available outside the practice in their dedicated car park.
The dental team includes three dentists, four dental nurses, two dental hygienists and one receptionist. The provider had also recruited an independent practice advisor who visited the practice on a monthly basis to assist with its compliance and management. The practice has four treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
During the inspection we spoke with the principal dentist and one dental nurse who had taken on some managerial duties at the practice. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open between 9am and 5pm from Monday to Thursday. It is open between 9am and 4pm on a Friday.
Our key findings were:
- Improvements had been made in the practice’s staff training, audit processes and actions had been taken that had previously been identified on risk assessments.
- Improvements had been made in record keeping and this was now in line with current guidance.
There were areas where the provider could make improvements. They should:
- Implement an effective system for recording, investigating and reviewing incidents with a view to preventing further occurrences and ensuring that improvements are made as a result.