Glenister Gardens

Ratings

• Overall

  Not assessed yet

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Glenister Gardens provides care and support to adults with a learning disability and autistic people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this assessment looked at people's personal care and support. The service can accommodate up to 12 people in their own flats, located in the same building with communal areas. At the time of the inspection 11 people were being supported by the service. The assessment was carried out on site by 2 inspectors and a nurse specialist advisor. After the assessment, an Expert by Experience contacted families for feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We met with 2 people during the assessment and spoke with 1 person on the phone after the assessment. We also spoke with 6 relatives and a social care professional. We received feedback from the local authority quality monitoring team and safeguarding authority. We did not assess all quality statements at this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We identified some areas, such as medicines management, where improvements were needed. The Head of Learning Disabilities took immediate action to make some of the improvements and sent us evidence of this action. We will continue to monitor information we receive about the service, which will help inform us when to next assess them. At the time of our assessment, there was not a registered manager in post. The provider had recruited a new manager internally who was in post and had applied to CQC to become the registered manager for the service. We spoke with the management team and 3 care workers during the assessment. We also looked at a range of records.

People's experience of this service

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. Right Support: Administration of medicines was not always completed safely. However, when we raised this, action was taken immediately to help ensure the safe administration of medicines. Staff supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. Staff supported people to take part in activities. Staff enabled people to access health and social care support in the community. Staff communicated with people in ways that met their needs. Right Care: Staff understood people’s cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people’s needs. People’s care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Right Culture:. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. People and those important to them, including advocates, were involved in planning their care.