Goodwin Court

Updated 19 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service. They supported the inspector by making phone calls to people living at the service and their family and friends for feedback on the service provided.

Service and service type:

This service provides care and support to people living in specialist ‘supported living ’ housing, which the provider refers to as a Retirement Living Service. The building is purpose-built single household accommodation in a shared site or building. Most of the flats are rented with some flats owned by leaseholders. The accommodation is the occupant’s own home.

People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. The service was given 48 hours of the inspection.

What we did:

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection:

We spoke with the registered manager, the maintenance assistant and three care staff.

We looked at three people’s care records, records of accidents and incidents, infection control documentation and we reviewed Medicine Administration Records (MARs) for three people. We reviewed recruitment records for three staff and training records for the team. We saw audits and regular checks of key services including fire-fighting equipment were documented.

Following the inspection:

We received feedback from nine people who lived at the service, three family members and three health and social care professionals.

Updated 19 May 2021

Goodwin Court is a specialist housing setting. People using the service lived in flats in a single block located in a residential setting. The service is registered to provide personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There are 63 flats at the service. At the time of our inspection, 24 people were receiving support with personal care.

People’s experience of using this service:

People and their relatives told us people felt safe living at the service. Most people living at the service told us staff were caring and kind, but several people told us there were some staff who rushed them, or were a bit abrupt. The registered manager planned to hold face to face meetings with each person to gather their views on this issue. Feedback from health and social care professionals and family members was very positive.

There were robust infection control procedures at the service and the registered manager had worked with the people living at the service and their relatives to minimise the spread of COVID-19..

There were enough staff to meet people’s needs and care records set out people’s needs and preferences. Risk assessments were in place to provide guidance for staff in providing safe care.

Medicines were safely managed. Medicines were stored in people’s homes and documentation was regularly audited by the management team.

The registered manager and team leaders were very well regarded by staff, people using the service and relatives. We saw staff were suitably trained to care for people at the service. Quality audits took place to ensure the care offered was of a good standard.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last inspection report was published on 14 June 2017 and the service was rated Good.

Why we inspected:

The inspection took place as part of a schedule of planned inspections. We carried out a focused inspection of this service on 20 April 2021. This report only covers our findings in relation to the key questions safe, effective, caring and well led as we were mindful of the impact and added pressures of COVID-19 pandemic on the service.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.