Signature at Weybridge

Updated 18 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

Sunrise of Weybridge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is registered for 110 people and is a purpose built home. At the time of our visit 97 people lived at the home.

The inspection took place on 6 April 2018 and was unannounced. Due to the large size of the home the inspection was carried out by three inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make.

As part of our inspection we spoke with 27 people who lived at the service and observed the care and support provided to people. We also spoke with eight relatives, the manager, area manager and nine staff members.

We reviewed a range of documents about people’s care and how the home was managed. We looked at seven care plans, three staff files, medication administration records, risk assessments, complaints records, policies and procedures and internal audits that had been completed.

Updated 18 May 2018

Sunrise of Weybridge provides care and accommodation for people some of whom have dementia. The home is registered for 110 residents and is a purpose built home. At the time of our visit 97 people lived at the home. The home is split into two areas. One area, called ‘reminiscence’ is for people who are living with dementia. The other area, called ‘assisted living’ was for people who could live fairly independently with minimal support from care staff.

There was not a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager that had begun the registration process had moved on within the Sunrise organisation. A new manager was in post, and was in the process of applying to be registered. This manager was present at the inspection.

At out last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

Hazards to people’s safety were identified and action was taken to help them manage the risks of harm to keep themselves safe. People received their medicines safely and in line with prescription guidelines. Accidents and incidents were reviewed and action taken to minimise the risk of them happening again. There was a plan in place to ensure that people’s care would continue in the event of an emergency.

People were supported by sufficient, skilled staff to meet their needs and robust recruitment processes were in place to ensure only suitable staff were employed. Staff were aware of their responsibilities in safeguarding people from abuse.

Staff received induction and then on-going training to support them in their roles. Staff received regular supervision and told us they felt supported by the manager

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. People had enough to eat and drink and were supported with this where a need had been identified.

People were supported to remain healthy, and referrals were made to appropriate healthcare professionals should the need arise.

People’s care records were person centred and completed in detail. Care plans were regularly reviewed and updated to ensure staff had up to date guidance regarding people’s care. People had access to a range of activities in line with their interests.

People received support from staff who knew them well. Staff treated people with kindness and were aware of their preferences. People’s religious and cultural needs were respected.

Systems were in place to monitor the quality of the service provided and ensure continuous development. There was a complaints policy in place and relatives told us they would feel comfortable in raising concerns. .

Further information is in the detailed findings below.