Archived: Fast 24

Not everyone using Fast 24 receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. There was only one person who received personal care at the time of the inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The registered manager is also the provider for this location.

The service was safe. Staff received training about safeguarding and were competent to report any concerns. There were enough staff to ensure people received support at a time they wanted. Safe recruitment practices were in place to employ suitable staff. Staff understood the importance of good infection control and wore appropriate equipment provided to keep people safe. Staff received training in medicines. However, at the time of the inspection people managed their own medicines.

The service was effective. Staff completed induction and training to meet people’s needs effectively. Staff received regular supervision and meetings. The registered manager and staff worked in line with the Mental Capacity Act 2005 (MCA) principles, staff understood the importance of promoting people’s choice. Care needs were assessed and reviewed. Staff supported people with their nutritional and hydration requirements.

The service was caring. Staff were introduced to people and delivered care in a compassionate way. Staff respected people’s privacy and dignity and supported people to maintain relationships. Staff delivered care that was supportive, kind and caring. People were involved in the planning and reviews of their care and support.

The service was very responsive. People`s needs were assessed to ensure people received the support they required. People were involved with their care reviews and received support that promoted their independence. People knew how to raise concerns and complaints if required and received their calls at the appropriate time for them.

The service was well-led. Staff understood their roles and responsibilities. The registered manager was clear about their vision and values for the service and what they wanted to achieve. The registered manager had an overview of the service, identified issues were actioned. Regular surveys and visits were completed to ensure people’s views were sought. Staff felt there was strong leadership and could contact the registered manager at any time.

Further information is in the detailed findings below.