1 March 2016
During a routine inspection
Limecroft Resource Centre provides respite accommodation and assessment following hospital stay for up to twenty people who live with their families or unpaid carers. 3 people regularly used the service at the time of our inspection, for regular and emergency respite for a number of days per year based on local authority assessment of needs. There were twelve people staying at Limecroft Resource Centre when we visited.
The service is provided in a large, two-storey purpose-built building that is accessible for people who use wheelchairs or have other mobility limitations. There were five en-suite rooms and there is a garden for people to use.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found that the service provided safe, care that met people’s needs. Risks associated with people’s support were assessed and guidelines put in place to reduce those risks.
People and their relatives were very positive about the caring nature of the staff at Limecroft Resource Centre.
People were encouraged to express their preferences about their support and there were systems in place to ensure people who did not always communicate verbally could have their say. Staff were caring and compassionate.
We have made a recommendation about care plans detailing the personal preferences of people who use the service.
Staff received appropriate support through training, supervision and appraisal of their work.
Staff knew what to do to keep people safe. There were appropriate procedures in place to ensure they knew how to report any concerns about people and these were acted upon.
Staff supported people to eat nutritious food and access health care facilities when they needed to. Staff received appropriate training and support to ensure they met people’s needs safely and were competent for their roles.
We saw that staff were caring, kind and compassionate.
We have made a recommendation about the provision of activities for people staying at Limecroft Resource Centre.
The registered manager sought feedback about the service from people, their relatives and carers. People knew how to complain if they wished to. The registered manager checked the service regularly and made changes to improve the service where identified.