Continuity Healthcare Services Private Limited

During an assessment under our new approach

This assessment was completed between 3 and 9 October 2024. We found 2 breaches of the legal regulations in relation to staffing and safe care and treatment. Risks to people’s safety were not always assessed and recorded. Plans to mitigate the risks people faced had not always been kept up to date. Staff were often significantly early or late to calls, which increased the risk of harm to people, impacted on people’s ability to plan their day and maintain their independence. Staff had not always completed the training they needed to help them to provide good care. The service did not always learn from incidents and ensure improvements were made where needed. However, there was a safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. Staff worked with other health and social care services to meet people’s needs. People had been supported to express their wishes about future care needs, which staff were aware of. Staff told us they had the support they needed to do their job. Staff were able to contact the management team at any time for support and guidance. The service completed regular staff surveys to receive feedback. Governance systems included reviews of records, spot checks on how staff were supporting people and feedback from people using the service. The senior management team were aware of shortfalls and had developed an action plan to improve the service, which was regularly reviewed and updated. We have asked the provider for an action plan in response to the concerns found at this assessment.

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