Background to this inspection
Updated
26 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 08 February 2022 and was announced. We gave the service one days notice of the inspection.
Updated
26 February 2022
What life is like for people using this service:
Service management and leadership was inconsistent and areas for improvements were identified in the quality monitoring of meal time experience, medicines and accurate record keeping. The registered manager provided assurance that people’s views and experiences would be gathered and any improvements made.
Staff knew how to recognise potential abuse and who they should report any concerns to. People had access to equipment that reduced the risk of harm. There were sufficient staff on duty to meet people’s needs.
People had a choice of food and were supported to maintain a healthy diet in line with their needs and preferences. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.
People enjoyed positive and caring relationships with the staff team and were treated with kindness and respect. People’s independence was promoted as staff.
People were supported by staff who knew about their needs and routines and ensured these were met and respected. People and relatives knew how to complain and were confident that their concerns would be listened to.
People and staff were happy with the way the service was led and managed and the provider worked well with partners to ensured people’s needs were met.
We found the service met the characteristics of a “Good” rating in most areas; More information is available in the full report
Rating at last inspection: Good (report published 3 June 2016)
About the service: Bryden House is a residential care home that was providing personal and nursing care up to 30 people aged 65 and over at the time of the inspection.
Why we inspected: This was a planned inspection based on previous rating.
Follow up: There will be ongoing monitoring.