The Care Quality Commission
  • Doctor
  • Independent doctor

The London Road Clinic

Overall: Good read more about inspection ratings

96 London Road, Leicester, Leicestershire, LE2 0QS (0116) 285 9490

Provided and run by:
The London Road Clinic Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The London Road Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The London Road Clinic, you can give feedback on this service.

11 October 2021

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The London Road Clinic as part of our inspection programme. This was the first inspection of The London Road Clinic.

The London Road Clinic provides care for ear, nose, throat and balance related disorders.

The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

90 people provided feedback about the service during our inspection. Almost all patients were very positive regarding the standard of care they received from staff at the service.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff treated patients with kindness and respect and involved them in decisions about their care.
  • The practice organised services to meet patients’ needs. Patients could access care and treatment in a timely way. This had continued during the Covid-19 pandemic.
  • Effective systems and processes were in place to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

  • Implement regular prescribing audits.
  • Undertake regular monitoring of the reporting of near misses.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care