During an inspection looking at part of the service
The provider sent us an action plan and information in June 2012 stating the action they had taken.
We carried out a review of the information sent to us by Mr Munro and on this occasion we did not speak with people who use the service about these outcomes.
We haven't been able to speak with people using the service on this occasion as we did not visit the surgery. We looked at information that the provider sent us regarding training and policies.