7 March 2013
During a routine inspection
We spoke with four people who told us they were happy with the service. One person told us, 'I am delighted they have fitted me in today as an emergency.' Another person told us, 'I have used this dentist for over 30 years with no complaints.'
The service is provided on two floors and the ground floor has a dental surgery that can accommodate anyone unable to use the stairs.
We spoke with four staff and they were all aware from their training of the safeguarding procedure for children and vulnerable adults. There was a complaints procedure in place. The service supported its staff through training and an appraisal system.