Archived: Supported Living

Everyone we spoke with said that the staff explained what they were doing and involved them in decisions about their care, and in reviewing their care plans. People said they were given choices about how their care was delivered and that they felt safe and well cared for. One person said: 'the staff help me do things like cleaning and cooking and are very respectful', and another said: 'the staff are all ok and they help me to do shopping'. These comments were reflective of the comments we received from the majority of people we spoke with.

The provider ensured that they spoke with and involved other health professionals in providing care for people. The staff understood how to keep people safe and understood their responsibilities for reporting concerns if necessary. The staff were supported by the management to understand how to support people through training and supervision, and there was a system in place to effectively respond to people's concerns and complaints.

People who used the service and their relatives we spoke with told us they felt safe with the staff and had no concerns. People told us that staff were always around to support them to do lots of activities including shopping, cooking, going to classes and going on holidays.

All of the people we spoke with and their relatives said they were involved in the planning of their care and had been asked for their views when reviews were carried out.

We reviewed information about five people's care and found that their care needs were being properly planned for. We found that the staff understood people's care needs and how to protect them from risk and harm. We found that staff had adequate training and supervision and were supported by the agency's management to do their job.