Archived: Orchid Dental

Updated 27 August 2015

We carried out an announced comprehensive inspection on 30th June 2015. The inspection was led by a CQC inspector who had access to remote advice from a specialist advisor.

We informed the NHS England local area team that we were inspecting the practice and did not receive any information of concern from them. The practice sent us their statement of purpose and a summary of complaints they had received in the last 12 months. We also reviewed further information on the day of the inspection.

We were unable to speak with any patients on the day of the inspection; however we received 25 CQC comment cards completed by patients prior to the inspection. We also spoke with five members of staff. We reviewed the policies, toured the premises and examined the cleaning and decontamination of dental equipment.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 August 2015

We carried out an announced comprehensive inspection on 30th June 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

The inspection took place over one day and was undertaken by a CQC inspector who had access to remote advice from a specialist advisor. We spoke with staff and reviewed policies and procedures and dental care records. We received 25 CQC comment cards completed by patients.

The practice opening times were Monday to Friday 9.30 am till 1.00 pm and 2.00 pm till 5.30 pm. and Saturdays by appointment only.

The staff structure of the practice is comprised of a principal dentist (who is also the owner), three dentists, a practice manager, and associate practice manager, two dental nurses and three trainee dental nurses.

The practice manager was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were :

• There were effective processes in place to reduce and minimise the risk and spread of infection.
• Patients’ needs were assessed and care was planned in line with best practice guidance such as from the National Institute for Health and Care Excellence (NICE).
• Patients were involved in their care and treatment planning.
• There was appropriate equipment for staff to undertake their duties and equipment was well maintained.
• Patients commented using the CQC comment cards that staff were caring and treated them with dignity and respect.
• There were processes in place for patients to give their comments and feedback about the service including making complaints and compliments.
• There was a clear vision for the practice. Governance arrangements were in place for the smooth running of the practice.