We carried out a review of the data available to us about Zanta Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Zanta Healthcare, you can give feedback on this service.
Zanta Healthcare is a domiciliary care agency providing personal care to 43 people aged 65 and over at the time of the inspection.
The service also provides a supported living service, providing personal care for 11 people at the time of the inspection. The service provides support to people with mental health needs.
People’s experience of using this service and what we found
There were systems in place to monitor the quality and safety of the service, however, small improvements were needed in some areas. Accidents and incidents were recorded, investigated and action taken where necessary. However, the records had not been analysed to identify themes or trends and to prevent the reoccurrence of similar incidents.
People’s support needs were outlined in their care records and risks to people had been clearly defined.
Infection prevention and control practices were safe, and the registered manager carried out regularly checks on staff and audits.
People were supported by a consistent staff team, who knew them well. Staff received training and knew how to recognise the signs of abuse and how to escalate concerns. Peoples medicines were managed safely. Staff had been recruited safely.
The service worked with other professionals when needed to ensure people received support tailored to their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part due to concerns received about the quality of care people using the service received. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained as good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Zanta Healthcare on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Zanta Healthcare is a domiciliary care agency providing personal care to 17 people aged 65 and over at the time of the inspection. The service can support more people if needed.
People receive support in their own homes. The provider manages the service from an office located in the local community.
People’s experience of using this service and what we found
People were protected from harm by staff who were confident in recognising and reporting abuse. People were supported by sufficient numbers of staff and risks to their safety were clearly defined. Staff had access to equipment to help them manage any infection control risks. Accident and incident forms were completed and analysed by the registered manager.
People’s care needs were assessed and reviewed on a regular basis. Staff received training in subjects relevant to their role and worked with other professionals when needed. People were supported to access food and drink as well as, being supported to live healthier lives.
People’s environment was assessed for safety risks and people were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and respect and involved about decisions about their care. People told us that staff treated them with dignity and helped promote their independence.
People received care that was personalised to their needs and worked to ensure information was accessible. People were supported, alongside other professionals, when they approached end of their life.
People had access to a complaint procedure. H,owever issues were dealt with before they reached that stage.
People received positive outcomes and would recommend the service to others. The provider understood their duty of candour and their regulatory responsibilities. They ensured that they engaged with people, continuously sought to improve and networked with other relevant bodies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 04 August 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This was our first inspection of this service since it had been registered with us on 6 October 2014. The provider did not deliver a personal care service until 2016. Therefore an inspection had not been needed earlier.
The provider is registered to provide personal care and support to adults of a variety of ages including older people. People who used the service received their support and care in their own homes within the community. Nine people received personal care and support on the day. People had needs that related to old age and/or a physical disability and mild dementia.
The manager was registered with us as is required by law and was present on the day. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had not gathered all of the required information to enable them to make a judgement about potential new staff to ensure that they would be suitable to work, and support, the people who used the service. Declared health conditions, gaps in some staff previous employment and the reasons they had left their previous employment had not always been explored to determine their suitability.
Medicine management systems needed some improvement so that people would be consistently assured that they would receive their medicine safely and as it had been prescribed by their doctor.
The provider had processes in place that they and staff could follow to prevent people experiencing any mistreatment or abuse.
Risk assessments were undertaken and staff knew of the actions they needed to take to keep people safe and minimise any potential risk of accident and injury.
Staffing ensured that people were supported by staff that they were familiar with and knew of individual preferences and needs.
Staff received induction training and the day to day support they needed that ensured that they did their job safely and provided support in the way that people preferred. Staff training records showed and staff confirmed that they had received the training they required to meet people’s needs and to keep them safe.
People were enabled to make decisions about their care and they and their families were involved in how their care was planned and delivered.
Staff understood that people have the right to refuse care and that they should not be unlawfully restricted.
Staff supported people to have drinks and meals that they enjoyed and to prevent the risk of ill health.
People were cared for and supported by, staff who were kind and caring. Staff supported people to be as independent as possible.
Complaints processes were in place for people and their relatives to access if they were dissatisfied with any aspect of the service provision.
A relative and staff confirmed that the manager and the service provided was good.