Archived: Bowood Court

Updated 28 May 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 January 2015 and was unannounced.

Before our inspection we looked at the notifications that the provider had sent us. Notifications are reports that the provider is required to send to us to inform us about incidents that have happened at the service, such as an accident or a serious injury.

During the inspection, we spoke with people who lived at the home. We also spoke with four care staff, four sets of relatives, and the registered manager.

We observed care and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We looked at four records about people’s care, staff duty rosters, complaint files, questionnaires, communication with families and audits about how the home was monitored.

Updated 28 May 2015

The inspection took place on 19 January  2015 and was unannounced.

The home provides accommodation for a maximum of 59 people requiring nursing or personal care.

There were 43 people living at the home when we visited and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were positive about the care they received and about the staff who looked after them.

People told us that they felt that felt safe. Staff were able to tell us about how they kept people safe. During our inspection we observed that staff were available to meet people’s care and social needs.

People received their medicines as prescribed and at the correct time and medications were safely administered and stored.

We saw that privacy and dignity were respected. There were lots of examples seen where people were treated in a manner they would expect be treated, regardless of whether they were in a care setting or not.

We found that people’s health care needs were assessed, and care planned and delivered to meet those needs. People had access to other healthcare professionals that provided treatment, advice and guidance to support their health needs and families told us that they felt that further help was sought when needed.

People were supported to eat and drink enough to keep them healthy. People had access to a range of snacks and drinks during the day and had choices at mealtimes. Where people had special dietary requirements we saw that these were provided for.

Staff were provided with training that was continually updated. Staff told us that this gave them the confidence to look after and care for people. The registered manager told us that all staff training was regularly reviewed and regular checks were made to ensure that everyone received the right training.

People and staff told us that they would raise concerns with senior staff, the registered manager or the provider and were confident that any concerns would be dealt with.

The manager undertook regular checks to ensure that the quality of the care could be monitored and improvements made where required.