Bright Brains Global Limited

Updated 28 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 28 June 2023 and ended on 6 July 2023. We visited the location’s office/service on 28 June 2023.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We contacted healthcare professionals for feedback about the service.

We used all this information to plan our inspection.

During the inspection

The person receiving care and support was unable to communicate verbally with us. Instead, we spoke with 1 relative following the inspection to obtain their feedback about the care and support being provided by Bright Brains Global Limited. We spoke with the registered manager, service manager, care coordinator and 2 care staff.

We reviewed a range of records. This included care records, risk assessments, daily records, and health records. We also looked at 3 staff files including their recruitment and supervision records. We reviewed records relating to the management of the service, quality assurance records, training records and a variety of policies and procedures implemented by the provider. We also looked at other records the provider kept, such as staff meeting minutes and surveys people completed to share their views.

Updated 28 July 2023

About the service

Bright Brains Global Limited is a domiciliary care agency providing personal care and support for people in a supported living setting. The service was currently providing care to 1 person with a learning disability and autism. The service is run from an office in Walderslade area of Kent.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported the person to make decisions following best practice in decision-making. Staff communicated with the person in ways that met their needs.

Right Care:

Staff promoted equality and diversity in their support for the person. They understood the person’s cultural needs and provided culturally appropriate care.

The person received kind and compassionate care. Staff protected and respected the person’s privacy and dignity. They understood and responded to their individual needs.

Staff understood how to protect the person from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture:

Staff knew and understood the person well and were responsive, supporting their aspirations to live a quality life of their choosing.

Staff placed the person’s wishes, needs and rights at the heart of everything they did.

The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 January 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.