Stanmore House

About the service

Stanmore House is a residential care home providing accommodation and personal care for up to 3 people. The service provides support to people with learning disabilities who may have additional mental health needs. At the time of our inspection there were 3 people using the service.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support

People were safe and protected from the risk of abuse. Staff were recruited safely. Risks to people's health, safety and wellbeing had been assessed. Care plans contained detail and guidance for staff on ways to reduce risks to people. Staff had received training which enabled them to support people in the most appropriate way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People received information in a way that was accessible to them. Staff understood how to communicate effectively with people, so they were empowered to make choices. Staff treated people well and with dignity and respect. Relatives were positive about the service and felt their family members were safe and well cared for.

Right Culture

The management team had developed a positive culture, which placed people at the centre of their care. People's needs were prioritised and there was good communication with relatives and professionals. The registered manager was committed to on-going improvement to ensure people led fulfilling lives. People understood how to complain if they were unhappy with the care they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 November 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for ‘Stanmore House’ on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There were policies and procedures for safeguarding people. People told us that they felt safe living in the home. Staff were knowledgeable about what action they should take if abuse was suspected. They knew how to raise any concerns about people's safety so people were protected.

Accidents and incidents had been appropriately recorded and risk assessments were in place to minimise the risk of people and staff from being harmed. Checks and tests had been carried out to make sure that the premises were safe.

People's medicines were managed and stored safely. People chose what they wanted to eat and drink and their dietary needs and preferences were supported. People’s healthcare needs were understood and met by the service.

Arrangements were in place to make sure people received the service they required from sufficient numbers of appropriately recruited and suitably trained staff. Staff received the support they needed to carry out their roles and responsibilities in providing people with the care and support that they needed.

Person centred care records ensured that the service met people’s individual needs and preferences.

People were supported to follow their own daily routines and to make day to day decisions about their lives. People decided on a daily basis what they wanted to do and staff supported them to carry out their chosen activities.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005 [MCA]. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People who used the service and family members were aware of how to make a complaint.

There was a management structure in the service which provided clear lines of responsibility and

accountability. Checks were carried out to monitor and improve the quality and safety of the service.

Further information is in the detailed findings below.

We found that those who used the service were treated with respect. One family member told us "staff show great respect to my relative. They protect them when out in public."

We found that people's care needs were met. We noted that there were procedures in place to deal with emergencies. We saw that each person using the service had a care plan specific to their needs. A person who used the service told us "I really like it here - staff are cool."

We found that people who used the service were protected from the risks of abuse as robust safeguarding procedures were in place. A member of staff told us "we try very hard to help our service users be aware of abuse and remind them about how to report it."

We saw that there were effective recruitment procedures in place.

We saw that records were accurate, appropriate and securely kept.

You can see our judgements on the front page of this report