Archived: Surround Care

Updated 1 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014

This comprehensive inspection took place on 31 January and 1 February 2017 and was announced.

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We checked the information we held about this service and the service provider. We also contacted the Local Authority. No concerns had been raised and the service met the regulations we inspected against at the last inspection which took place in February 2015.

We spoke with 12 people who used the service, six support workers, one supervisor, the care co-ordinator and the registered manager. We reviewed four people’s care records, four medication records, four staff files, and records relating to the management of the service, including quality audits.

Updated 1 March 2017

Surround Care Bedford provides personal care and support to people in their own homes. At the time of our inspection the service was providing care and support to 23 people.

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

People were kept safe from avoidable harm and abuse. Staff had been provided with training to enable them to recognise signs and symptoms of abuse; and felt confident in how to report them. Risk assessments were in place to promote people’s safety and they were regularly reviewed. The service’s recruitment process ensured that sufficient and suitable staff were employed to care for people safely. There were systems in place to ensure people’s medicines were managed safely.

Staff were provided with suitable support and training to care for people appropriately. People’s consent was gained before assisting them with care and support. If needed, people were supported to maintain a balanced diet and to access healthcare facilities.

People were made to feel that they mattered and positive and caring relationships had been developed between them and staff. People were able to express their views and make decisions about their care and support needs. Staff ensured that people’s privacy, dignity and independence was respected and promoted.

People’s needs were assessed prior to them receiving care and support. This ensured that the care provided met their needs. Complaints were managed appropriately in line with the provider’s complaints policy.

The management and leadership at the service demonstrated that the culture was transparent, positive and inclusive. A variety of audits were undertaken and used to drive improvement.