- Homecare service
My Homecare Cambs
Report from 23 May 2024 assessment
Contents
Ratings
Our view of the service
We carried out this assessment from 26 June 2024 to 11 July 2024 and visited the site on 26 June 2024 and 11 July 2024. We looked at all quality statements from the safe and well-led key questions. We found areas of concern and good practice. We have not previously rated this service. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We found 2 breaches of legal regulations in relation to safe care and governance arrangements. The provider did not always assess or mitigate risks to people’s health and safety and did not always operate effective systems to oversee the service effectively to monitor quality and safety. We have asked the provider for an action plan in response to the concerns found at this assessment. However, the provider had systems in place for addressing complaints and concerns. We found no concerns relating to safeguarding or infection prevention and control practices. The feedback from people about the provider and the service was positive. The provider worked in partnership with external professionals to meet people's care needs.
People's experience of this service
People and their relatives had no concerns about raising complaints, knowing who the manager was, or being able to approach them. Staff had attended health appointments with people. People raised no concerns about safeguarding, safety, and infection prevention and control. People felt supported and involved in care planning. Positive feedback was given about staffing, including timely and full-duration of care calls. No concerns were raised by people regarding the support they received to manage medicines.