The Fieldings

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us that staff support them to have good outcomes. One person said, “Staff provide support around all healthcare appointments. They manage this with me with the support needed”.

Leaders and staff were alert to discrimination and inequality that could disadvantage different groups of people using the service, whether from wider society, organisational processes, and culture or from individuals. Policies at the service meant people were protected from discrimination. Staff promoted people’s human rights, by ensuring they were able to easily access external health and social care professionals.

People’s diversity was respected and supported. Staff had received training in equality and spoke about how they supported people to have positive outcomes. For example, one person’s mental health condition meant they were reluctant to engage with professionals. Staff had clear guidance on how to support this person. The staff approach meant barriers were removed and the person was able to access the external professional support that was required. A visiting health professional spoke highly of their engagement with the service. They described that how staff advocated well for people, to ensure they received the support they required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.