ReWonder Ltd

Updated 22 July 2022

ReWonder Ltd is based on the ground floor of a two-storey building in the village of Almondbury, which is two miles south-east of Huddersfield town centre in West Yorkshire. The property is a late 16th century building converted for commercial use and rented by the provider. The clinic has one treatment room, a waiting room, a toilet and storage rooms. There is step-free access.

ReWonder Ltd registered with the Care Quality Commission (CQC) on 25 November 2020. The service provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration and some treatments that require CQC registration. These include surgical thread lifts, treatment of hyperhidrosis (excessive sweating) with Botulinum toxin, IV vitamin infusions, prescription medicines for weight management and treatment of skin conditions, such as acne and eczema.

The service is registered with CQC to provide the following regulated activities:

• Surgical procedures
• Treatment of disease, disorder or injury

The service is open on Monday, Tuesday and Friday from 10am to 5pm, on Wednesday from 10am to 6pm, on Thursday from 10 to 7pm and on Saturday from 10am to 3pm.

How we inspected this service

Before the inspection, we asked the provider to send us information about the service. This was reviewed prior to the site visit.

We also reviewed information held by CQC on our internal systems.

During the inspection we spoke with the provider, reviewed documentation and records including clinical records.

We made observations of the premises, facilities and the services provided.

The provider described people using the service as “patients” so from here on in this is how they will be referred to in the report.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 July 2022

This service is rated as good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at ReWonder Ltd on 21 June 2022. This was the first inspection of this provider since their registration with the Care Quality Commission (CQC).

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

ReWonder Ltd provides a range of non-surgical cosmetic interventions which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services. The services provided which require CQC registration included surgical thread lifts, treatment of hyperhidrosis (excessive sweating), IV vitamin infusions, prescription medicines for weight management and the treatment of skin conditions.

The service does not treat people under the age of 18 years for the services which are regulated.

The clinician for the service, who is a registered nurse, is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had systems and processes in place to keep people safe and safeguarded from abuse.
• There were systems in place to manage the safety of the premises.
• The premises were clean and tidy and there was an effective system in place to manage infection prevention and control (IPC).
• The service assessed needs and delivered care in line with relevant and current evidence-based guidance and standards.
• The clinician kept up to date in their specialist field and had undertaken appropriate training.
• Feedback from patients about the service was positive.
• People had access to the complaints process.

The areas where the provider should make improvements are:

• Implement prescribing and clinical audits to drive quality improvement.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care