Archived: J. Sainsbury - Wadsley Bridge

Updated 5 November 2015

This announced inspection was carried out on 22 September 2015 by a dentally qualified CQC inspector.

During the inspection we toured the premises, spoke one dentist, one dental nurse and the practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 5 November 2015

We carried out an announced comprehensive inspection on 22 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

J.Sainsbury’s-Wadsley Bridge is situated in the Hillsborough area of Sheffield. It is located on the first floor of a Sainsburys supermarket. It offers private dental treatment to patients of all ages. The services provided include preventative advice and treatment and routine restorative dental care. Treatment and waiting rooms are all on the same level.

The practice has two surgeries, a non-clinical consultation room, a decontamination room, a waiting area and a reception area. Toilet facilities are situated within the supermarket on the first floor.

There are three dentists who work on a rota basis. There are also three dental nurses, one receptionist and a practice manager.

The opening hours are Monday to Thursday 8-00am to 8-00pm, Friday 8-00am to 6-00pm, Saturday 10-00am to 6-00pm and Sunday 10-00am to 2-30pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection seven patients provided feedback. The patients were positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be friendly and they were treated with dignity and respect.

Our key findings were:

• The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
• Dental care records were detailed and showed that treatment was planned in line with current best practice guidelines.
• Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit.
• Patients were treated with care, respect and dignity.
• There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions. Staff received training appropriate to their roles.
• The practice involved itself in community projects including visiting local children’s nurseries to promote good oral health.
• The practice was responsive to patients by offering extended opening hours.