Archived: Creative Support - Rowan Village

Updated 2 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. We gave the provider 3 days’ notice of the inspection so that they could arrange for us to telephone people and to visit other people in their homes. The inspection took place on 5, 12 and 14 December 2016.

We checked the information we held about the service and the provider. This included notifications the provider had sent to us about significant events at the service and information we had received from the public.

The provider had completed a provider information returns (PIR) one year ago and updated it four months previously. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used the information in both of these to help us to plan our inspection and come to our judgement and we also gave the provider the opportunity to update us on any recent developments.

We used a range of different methods to help us understand people’s experiences. We visited four people in their homes and spoke with two further people who received support on the telephone. We also observed the interaction between staff and people in communal areas. We spoke with seven relatives on the telephone and with one person’s advocate to gain their feedback on the care that people received. We spoke with four care staff, two senior carers, the activity co-ordinator and the registered manager. We looked at care records for four people to see if their records were accurate and up to date. We also looked at records relating to the management of the service including quality checks.

Updated 2 February 2017

We inspected Creative Support – Rowan Village on 5, 12 and 14 December 2016 and it was announced. Rowan Village is a complex of residential apartments and the service provides care and support to some of the people who live there. At the time of our inspection 29 people were receiving care.

This was the service’s first inspection. There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Some decisions were made on behalf of people without assessing their capacity when they were unable to make them for themselves. This meant that they had not consented and that they may not be the least restrictive option.

People were kept safe by staff who understood their responsibilities to protect them from abuse. Risk to their health and wellbeing were assessed and plans were put in place to minimise the risk, which staff followed. Staff were given the training and support that they needed to assist them to meet people’s needs. People told us and we saw that there were sufficient staff to meet their needs.

The provider gave staff opportunities to develop their expertise and take champion roles to support and guide others. They developed caring relationships with the people they supported which were respectful and patient. They knew people well and provided care that met their preferences. People’s privacy and dignity were maintained at all times.

People received the medicines they were prescribed safely when required and there were systems in place to reduce the risks associated with them. They were supported to maintain good health. Their care was regularly reviewed to correspond with changing support needs.

People were encouraged to pursue their interests and hobbies and regular activities were planned weekly. The communal areas of the complex meant that people were able to easily access facilities and social events in a supported environment.

Visitors were welcomed at any time and they were encouraged to provide feedback. People told us that they knew the manager well and felt confident that any concerns they raised would be resolved. The provider completed quality audits to continually drive improvements.