Chadwell Heath Dental Practice

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this on-site, announced assessment on 6 June 2024. We found the practice had met regulations / the practice had not met all regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. Improvements were needed to support the practice leadership and a ensure a culture of continuous improvement. Chadwell Heath Dental Practice is part of Carholme Group Practice a dental group provider. The practice is in Romford in the London Borough of Redbridge and provides NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included 10 dentists, 13 dental nurses, 2 dental hygienists, 2 dental therapists, 1 practice manager and 2 receptionists. The practice had 7 treatment rooms. During the assessment we spoke with 2 dentists, 4 dental nurses, 1 dental therapist, 3 receptionists and the practice manager. We also spoke with the organisations compliance and business managers.

People's experience of this service

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Seventeen comments were received. Positive views were expressed by all. Patients said they were happy with access to appointments, treatment they received and the support and care they received from the staff team. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.