Southover Medical Practice

Updated 31 July 2018

This report relates to the regulatory activities being carried out at Dr's Tresidder, Greenwell and Ridge (trading as Southover Medical Practice) which is situated in the coastal town of Torquay. The practice is comprised of one site. We visited this site during our inspection. The practice has a website which is located at www.southovermedicalpractice.co.uk.

The deprivation decile rating for this area is nine (with one being the most deprived and 10 being the least deprived). The practice provides a primary medical service to approximately 6,850 patients of a diverse age group. The 2011 census data showed that majority of the local population identified themselves as being White British.

There is a team of three GP partners, all of whom are male; the partners are supported by three salaried female GPs. The whole-time equivalent is four GP’s. The GP team were supported by a practice manager, a pharmacist, two practice nurses, two health care assistants, one phlebotomist, and additional administration staff.

Patients using the practice also have access to health visitors, counsellors, carer support workers, district nurses, midwives and other health care professionals visit the practice on a regular basis.

The practice is open from 8.30am to 6pm Monday to Friday. Appointments are offered between those times. Extended hours are worked on Monday evenings from 6.30pm until 8pm. Outside of these times including from 8am to 8.30am and 6 to 6:30pm, patients are directed to contact the out of hour’s service and the NHS 111 number. This is in line with local contract arrangements.

The practice offers a range of appointment types including face to face same day appointments, telephone consultations and advance appointments (twelve weeks in advance) as well as online services such as repeat prescriptions.

Updated 31 July 2018

This practice is rated as Good overall. (Previous rating October 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr's Tresidder, Greenwell and Ridge

(trading as Southover Medical Practice) on 26 June 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practices GP patient survey results were above local and national averages for most clinical indicators.
• There was a carer support worker in place at the practice to offer a wrap around care package for carers. Over 300 patients had been identified by the practice as being a carer.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• All 22 CQC comment cards and patient feedback on the day was positive.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018