Neva Manor Care Home

Updated 27 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Neva Manor Care Home is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. Neva Manor Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with six people living at the service and seven relatives. We spoke with seven staff members which included the registered manager. We spoke with six health and social care professionals. We reviewed four people’s care records and five people’s medicine records. We looked at a variety of records relating to the management of the service, including policies and procedures and audits.

Updated 27 August 2022

About the service

Neva Manor Care Home is a residential care home providing personal care for people aged 65 and over. The service can support up to 14 people. At the time of the inspection 12 people were living at the home. The home provides accommodation across two floors. The first floor is accessible by stairs and a stair lift where there are bedrooms and two communal bathrooms. To the ground floor there are bedrooms, a kitchen, communal lounge, lounge-diner and a communal bathroom. There is access to a rear garden and car parking to the front of the home.

People’s experience of using this service and what we found

People gave positive feedback about living at Neva Manor Care Home. Staff were kind, caring and knew people well.

We made a recommendation about the management of Legionella. The provider was working through requirements made by the fire service in relation to fire safety.

Governance systems had been developed to be effective in identifying and actioning improvements. The service was well led and managed. Staff received regular training and supervision.

The home was clean and tidy. People enjoyed their individual rooms and the outdoor space at the home. There was a friendly and relaxed atmosphere where people had good relationships with the managers and a small, consistent staff team.

People enjoyed the food provided and mealtimes were sociable. People were supported to maintain good health. The service had developed positive relationships with local health teams.

People’s feedback and opinions were sought through surveys and meetings. There were good systems of communications within the staff members and with relatives. Care plans explained how people preferred their care and support to be delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 3 August 2021). The provider had completed an action plan to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of Regulation 19 (Fit and Proper Persons Employed).

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the previous inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Neva Manor Care Home on our website at www.cqc.org.uk.

Enforcement

We have made a recommendation in relation to the management of legionella.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.