Retford

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this on-site announced assessment on 6 August 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. P B Robinson - Retford is part of P B Robinson a dental group provider. The practice is in Retford, Nottinghamshire and provides NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 dentists, 3 dental nurses (1 of whom was a trainee), 1 practice manager and 1 receptionist. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, 3 dental nurses, the receptionist and the practice manager. The group clinical director supported the team during the assessment.

People's experience of this service

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. During our assessment, we saw feedback from 6 patients, all comments were complimentary of the service being delivered. Some patients explained they would like more information to help them make informed choices on treatment options and some patients were unsure how to access dental treatment when the practice was closed. This was discussed with the provider during feedback at the end of the assessment. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.