20 December 2012
During a routine inspection
People told us that they were happy with the service they received at the practice, and that they had been coming there for a long time, and had got to know the dentists and other staff. We observed that there was a ramp outside which provided access for people using wheelchairs. People with reduced mobility were able to be cared for on the ground floor, which had a toilet. We observed people interacting with staff in the reception area. People appeared to be comfortable asking questions, and we noted they were treated with dignity and respect. People told us that the dentist always discussed treatment options with them. One person we spoke with said they had not always been informed of the cost of their treatment, but they would be told if they asked. People said they were able to ask questions about their treatment and were kept informed.
Overall, we found that the provider was operating effective systems to ensure patients received appropriate care and treatment in a clean environment. We had a couple of minor concerns, which we discussed with the provider during the inspection. These related to record keeping and actively monitoring the quality of care provided at the practice.