- Dentist
Dental Health Centre
Report from 9 July 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 18 September. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Birmingham and provides NHS dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse and 2 receptionists.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received 33 responses. Their comments included: very professional service, highly recommended, always helpful and accommodating, dentist is lovely and friendly, as are all the surgery staff, very caring practice. On the day of assessment, we received a further 8 responses to CQC’s ‘tell us about your care’ questionnaires handed to patients. They all provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.