The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Old Malt House Dental Practice

Bridge Street, Sturminster Newton, Dorset, DT10 1BZ (01258) 473397

Provided and run by:
Mr. Brian Thomason

Important: The provider of this service changed. See new profile

All Inspections

4 February 2013

During a routine inspection

We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One patient told us "He is the only dentist ever, who has never hurt me" and another said "Excellent practice -- the staff are all excellent". A third patient told us "I was born in this building! I always come back, as they are such lovely dentists".

We saw from the patient satisfaction survey questionnaires that we looked at that patients were in general very happy. One comment stated "They have a warm and friendly staff -- very good dentists", and another in describing why they like the practice "They give professional treatment, the cleanliness and the friendly approach".

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owner and the staff were observed to be well organised.