The Care Quality Commission
  • Dentist
  • Dentist

Archived: Gordon Shaw Dental Practice

111 Brewery Road, Pampisford, Cambridge, Cambridgeshire, CB22 3EW (01223) 566595

Provided and run by:
Mr. Gordon Shaw

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

11 March 2016

During a routine inspection

We carried out an announced comprehensive inspection on 11 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Gordon Shaw Dental Practice provides private dental treatment to adults and NHS treatment to patients aged under 18 (up to the age of 19 years for students in full time education). The principal dentist employs two associate dentists, three hygienists, a practice manager, four dental nurses, a trainee dental nurse, and a receptionist.

The practice is located is the village of Pampisford and operates from a one storey building. There is car parking available at the front of the building. There are three treatment rooms, a decontamination room for cleaning, sterilising, and packing dental instruments, a reception and waiting area, and a staff room. There is a secure garage providing additional storage space.

The practice is open Monday from 8am to 6.15pm and Tuesday to Friday from 8am to 5.00pm. Appointments are available on Saturday from 9am to 12pm.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from 22 patients. Feedback reflected positive comments about the staff and the services provided. Patients commented that the practice was clean and tidy; they found the staff very friendly and efficient, and felt the quality of the dentistry to be excellent.

The practice was providing care which was safe, effective, caring, responsive, and well-led in accordance with the relevant regulations.

Our key findings were:

  • Staff knew the processes to follow in order to raise any concerns regarding safeguarding of children and vulnerable adults.
  • Staff had been trained to deal with medical emergencies and appropriate medicines and life-saving equipment were readily available and accessible.
  • Infection control procedures were in place and staff had access to personal protective equipment. However, the practice needed to review the policy for dealing with needle stick injuries to ensure staff were kept safe.
  • Patients’ care and treatment was planned and delivered in line with evidence based guidelines and current legislation.
  • Patients received clear explanations about their proposed treatment and its costs, benefits, and risks and were involved in making decisions about them.
  • Patients were treated with dignity and respect and their confidentiality was maintained.
  • The appointment system met the needs of patients and waiting times were kept to a minimum.
  • The practice staff felt involved in the running of the practice and worked as a team.

There were areas where the provider could make improvements and should:

  • Review the practice’s sharps procedures giving due regard to the Health and Safety (Sharp Instruments in Healthcare) Regulations 2013.

Review the current legionella risk assessment and implement the required actions including the monitoring and recording of water temperatures, giving  due regard to the guidelines issued by the Department of Health - Health Technical Memorandum 01-05.

15 February 2013

During a routine inspection

During our inspection on 15 february 2013 we spoke with four people who told us they were satisfied with their care and treatment and that they had been spoken to politely by reception and dental staff whenever they attended the practice. They told us that the dentist had given them appropriate explanations and information about their treatment and that dental staff were polite and respectful.

Care records showed people had been included in decision making and that their treatment had been adequately recorded.

Staff had received safeguarding training. The policies for safeguarding children and for vulnerable adults did not include the precise reporting arrangements that should be in place and did not refer to the Local Authority published guidelines.

We found suitable and appropriate infection control process were in place to ensure people were not exposed to the risks of cross infection and that the appropriate published guidelines had been followed.

The premises were clean and had been well maintained. We saw that there were suitable arrangements in place to reduce the risks of fire.