24 January 2012
During a routine inspection
One patient told us that they had been visiting the service for over 30 years and 'Have always received an excellent service and never had any cause to complain.'
Another patient told us that 'The service is very good, everything is always explained to me, the staff are very helpful and caring.'
A patient, recently referred to the practice by their own dentist, told us that they had received a very good service and the staff were always very nice and helpful. This patient confirmed that they had been involved in their treatment plan and had all their concerns and questions answered clearly by the dentist treating them.
Another patient referred to the practice for specialist treatment told us that the care they had received was excellent and that they had a detailed treatment plan that considered the options available to them and that they were given the opportunity to make informed choices in regard to their treatment.
All the patients spoken with told us that they found the environment to be very clean and comfortable.