3 December 2012
During a routine inspection
We spoke with six people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "I wouldn't think about going anywhere else." Another said, 'They are very good with my children.'
People we spoke with told us that everything was always explained to them. One person said, "They always talk everything through with me."
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. One person told us he had been so satisfied with the service, he had recommended it to family and friends. All of them had stayed at the practice.