We spoke with four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One patient told us "Amazing place - they have gone out of their way to make it comfortable" and another said "Very happy - always make you aware of future options and the future costs for treatment".We saw from the comment questionnaires that we looked at that patients were in general very happy. One comment stated, "Very caring and very gentle." Another said, "They take good care of you if you are nervous."
The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. All four patients we spoke with said the practice was very clean and comfortable and one patient said, "Fantastic atmosphere - always a pleasant experience".
We found that all patients were given sufficient information to give an informed consent and the staff were well trained.
We observed the work surfaces in the decontamination room were difficult to clean due to being cluttered with items such as files and folders and other items which were not suitably stored there. These items also made it difficult to clearly identify the clean and dirty areas to ensure that there was no risk of contamination of clean instruments.