The Care Quality Commission
  • Dentist
  • Dentist

Archived: Burnby Lane Dental Practice

3 Burnby Lane, Pocklington, York, North Yorkshire, YO42 2QB (01759) 307800

Provided and run by:
Mrs. Kate Rowe

Important: The provider of this service changed. See new profile

All Inspections

20 November 2012

During a routine inspection

Patients we spoke with told us that they were very satisfied with the care and treatment they received at the practice. Patients we spoke with told us that their treatment and associated cost was always explained. One patient said 'I cannot rate them highly enough'

We saw that NHS costs were clearly displayed in the practice.

We saw that dentists and dental nurses were trained to deal with medical emergencies.

Patients told us that the premises were always clean and that dentists and dental nurses wore protective clothing whilst carrying out their treatment. We saw that there were appropriate procedures in place for the control of infection and that the decontamination of instruments had been carried out safely.

All of the staff at the practice had a Criminal Records Bureau (CRB) check in place and this evidenced that they were considered safe to work with vulnerable people. The staff we spoke with told us that they felt supported and that they felt confident in undertaking their work.

We saw that there was a complaints procedure in place and that this was displayed in the main reception area.