- Dentist
Omnia Dental Spa
Report from 8 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 25 June 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Birmingham and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 5 dental nurses, 2 dental hygienists, 1 practice manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, the receptionist and the practice manager.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We also asked patients to complete a feedback questionnaire on the day of our visit. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.