22 November 2012
During a routine inspection
People spoke very positively about the quality of the service they had received. One person told us, 'I am extremely happy with the treatment and the practice.' People we spoke with told us that everything was always explained to them. People said they felt involved in making decisions about the dental care they received. They told us they were given the information they needed about their treatment and the costs involved.
During our inspection we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained. People we spoke with said the surgery always looked clean and they were satisfied with the standards of cleanliness.
The practice had processes in place to monitor people's views about the service offered. People told us that they had never had cause to complain about the service they had received.
We were given positive feedback about the approach of all of the staff.
People told us that they had never had cause to complain about the service they had received. People told us they were satisfied and would recommend the practice to family and friends.